Thai Odyssey City Square - Johor Bahru, Johor Darul Ta'zim

Nizan N.

Nenas manis ada dijual di sini

Savan

I have visited several Thai Odyssey locations, primarily at KSL, and I’ve been to this branch in JB two or three times. Unfortunately, this was my worst experience so far.

Massages are quite subjective. I opted for a 90-minute Thai traditional massage, but it ended up being the longest and most painful 90 minutes of my life. My husband, on the other hand, thoroughly enjoyed his session.

I requested a lighter touch multiple times during the massage, but the therapist repeatedly told me that if I wanted a gentler approach, I should have booked an oil spa/massage. She insisted that Thai massages need to be firm and spent extended periods pausing in various positions. To be fair, this wasn’t my first experience with Thai massage; I’ve had many in Thailand where the therapists typically apply the right amount of pressure. Based on my limited experience, the pressure can vary depending on the situation.

Throughout the session, I felt like I was in a constant battle, always on guard to prevent her from applying too much pressure. I felt fine before the massage, but the next day I experienced pain in various areas, particularly on the right side of my neck.

Overall, I found this to be a waste of both money and time. My experience was completely different from my husband’s, which may just be my bad luck. I felt embarrassed to leave a tip in the end.
I won’t be returning to this outlet again.

イネズ

I recently visited Thai Odyssey Spa at City Square Mall, JB, with my niece, hoping for a relaxing and rejuvenating experience. Unfortunately, it turned out to be a rather disappointing visit that left much to be desired.

The experience started off on the wrong foot. The front desk staff displayed a lack of professionalism, failing to ask critical questions such as whether we had any skin allergies, injuries, or if we were menstruating—standard protocol for any reputable spa. They also did not inquire about our preferred massage strength for the 90-minute Thai Aromatherapy Massage we had requested. Their primary concern appeared to be payment rather than the customer’s well-being, which was disheartening.

After payment, we were asked to wait, which was fine. However, when I inquired about using their restroom, I was told to use the public restroom in the mall instead. This lack of basic facilities for customers is unacceptable for a spa that positions itself as a premium establishment.

The most disappointing part of the visit was the massage itself. I was shocked by the cold tea served before the massage and the lack of skill and professionalism displayed by my assigned masseur. She spoke very little English, which made communication challenging. Worse, her technique was erratic and lacked any flow or structure.

She spent 15 minutes massaging up and down my back, moved to my right shoulder blade, and then abruptly skipped to my left glute, before jumping to the left shoulder and neck, and back again to the right shoulder blade. She completely forgot my left glute. This disorganized approach is not only unprofessional but also counterproductive for achieving relaxation or therapeutic benefits.

Additionally, she used excessive force rather than applying body-weight pressure, which caused discomfort, especially on sensitive areas on the limbs. It was a painful and agonizing experience, far from the soothing massage I had anticipated.

On the other hand, my niece was fortunate to be assigned an experienced and thoughtful masseur who provided a relaxing session, allowing her to sleep through it. This stark contrast highlights the inconsistency in their staff’s training and services.

Thai Odyssey Spa at City Square Mall clearly struggles with consistency in both their customer service and massage techniques. While I sincerely hope they take steps to improve these areas, my experience has left me hesitant to return. Professionalism, attention to detail, and customer care are paramount in the spa industry, and unfortunately, this establishment fell short in all these aspects.

For those considering a visit, I would recommend ensuring you are assigned an experienced masseur and setting clear expectations beforehand. Until then, I hope Thai Odyssey Spa works to improve its service quality for a better and more consistent customer experience.

whitenoise

Ambience:9/10
I went for the aromatherapy massage. It started off with a foot wash and they brought us to the room. The room was dimly lit with background music which made it relaxing and i could sleep

Service: 10/10
It was my first time going for a massage and the masseuse made it less scary for me. There was language barriers but it was fine because i could still understand what she meant.She was very gentle and careful not to be too harsh with her movements when putting my leg/arm down.

Massage:10/10
My shoulder was aching after carrying heavy stuff and after the massage it did not hurt anymore. They massaged my back,neck,arms,leg,head,stomach. She also cracked my fingers and toes.

Overall, I would go here for a massage again.

Cindy O.

I usually have my massage at another place when im in JB and this is the first time i try a shop around JB Sentral. As i didnt expect the shops to be so popular i did not make any reservations prior. When we were looking for a place for massage before returning to SG, i was shocked that several shops we asked around the area were all full.
After calling a few places, we tried calling this outlet and they were actually full. But after explaining to the receptionist, she was very kind to try to make arrangements to accommodate us. We managed to get a last minute slot for 3 pax and we were grateful that she went the extra mile to make it work for us.
As compared to the same brand outlet at Komtar where the receptionist was unfriendly and just gave a too bad for you attitude.
The service at this City Square was impressive, both the receptionist and the masseuse were friendly and welcoming and seems to be happy with what they do.
The space is spacious and nicely decorated, room is clean and well equipped. Thanks to this outlet, i will recommend others to give their massage a try and i will definitely return to support their business.

A T.

Great experience in Thai Odyssey City Square. Payment can be made in cash or credit card.
Therapists are skilful and the treatment rooms are clean, towels are fragrant.
Good selection of massage oil and spa music. Minus point is the noise/chattering by other customers, no fault of the spa though. As for reservation, it is better to make a booking online and there should be a confirmation email reply before you go.
Overall experience is excellent. Will go again.

cse1217

Thai Odyseey is a great place for Thai Massage. The staff are very professional and authentic.

The massage is really good and refreshing. The environment is clean and stylish.

They allow booking in advance and seek to serve the customers well.

Due to its popularity, do be on time if you make a booking. If not, they will cancel the booking if you are late.

Gavin P.

Reading all the 1 starred review is horrifying but i guess i am lucky enough not to have such encounters. The Thai therapist had good techniques with moderate strength at the correct points. Managed to crack and loosen a few in my body. Well deserving tip as well.