PMCare Sdn Bhd - Subang Jaya, Selangor

Yong

I am very satisfied with PMCare’s service. The app is convenient, claim approvals are fast, and the support team handles inquiries efficiently and politely. Excellent experience overall — highly recommended!

Maasai 2.

Terrible service — think twice before purchasing with them

PM Care used to provide good service in the past, but now the standard has dropped badly.

Discharge process: When I was discharged on a Friday, my bill was not settled because the person in charge was “on leave.” This is unacceptable — cases should be handed over so patients are not left waiting in uncertainty.

Reimbursement delays: The claims process is unnecessarily slow. They often request additional documents (itemized bills, medicine receipts, photos, etc.), each round taking 10–14 days to review. I have waited more than a month and still no refund.

Inconsistent approvals: My claim was rejected with the excuse that the clinic was not within their panel, even though the same clinic had been approved before. This shows a clear lack of consistency.

Poor claim management: When you go deeper into the details, you realize PM Care is only acting as a middleman to manage claims for Prudential — but they do it very inefficiently and with little accountability.

Overall, the service has become unreliable, slow, and frustrating for patients who are already unwell. Paying customers deserve much better.

nazhifah S.

Careline USELESS never picks up the phone!! CLAIM PROCESS NEEDS MANY DOCUMENTS. U PROVIDE WHAT THEY NEED THEN THEY WILL ASK OTHER DOCUMENTS! WHY CANT YOU LIST ALL NEEDED DOCS AT ONCE! DON'T USE THIS COMPANY WASTE OF MONEY

Salriyah M. S.

My ticket at pharmacy- time taken 11.09 am, now already 12.59, i have not received my medicine
Pointing me up and down, saying because the other part haven’t completed
Not helpful services

Nur H.

The worst service insurance. They appear wrong amount in my pmcare app last year which is my balance still in amount my uitilization. Then suddenly this year, they told me i have overutilization. they ask to pay back for their unintentionally approve by pmcare. Kau punya sistem yg problem sbb tak tunjuk amount yg betul last year. Kau ingat customer nak cek hari2 ke berapa dah guna. Mesti la kita tgk dulu berapa balance tinggal dlm pmcare apps tu, baru nak guna. Your staff buat kerja tak betul. Then client yg kena tanggung your problematic system. Dah call, suruh email org sana sini. Baik xpayah ada customer service.

Noor S.

Proses mohon GL lambat...sudah tunggu lebih 1 jam. Masih tak dapat GL. Bukan appointment baru.. tapi follow up

Azean S. A.

Customer Service officer yg uruskan outpatient GL kt KPJ ipoh ni cuba lah bawak2 muka manis sikit..pagi2 spoil mood org la!

jaslina S.

Bad services, call banyak kali tapi tak angkat..apa punya services lah bergini...orang urgent nk tahy detail dan policy tapi apa pun takde ..